Counselling Session Fees & Policies

Investing in Your Wellbeing

I believe in being clear and transparent about fees so you can make an informed decision about counselling that feels right for you.

All counselling sessions are provided via secure Telehealth and are private and self-funded.

Session Fees

Individual counselling sessions are 50 minutes in duration.

Standard Session Fee -$95 per session.

Structured session packages are available for those wishing to engage in more consistent therapeutic work:

3 Sessions – $270
6 Sessions – $510

Packages offer a small financial saving and can support consistency in the counselling process.

Prepaid packages are valid for six months from the date of purchase. Unused sessions may be refunded upon request, at the proportional package rate for any remaining sessions.

Fees are discussed and agreed upon prior to the commencement of counselling in line with informed consent and ethical practice.

Some clients attend counselling for a short period to explore a specific issue, while others choose to engage in longer-term therapeutic work. There is no expectation to commit to a set number of sessions, and you are always free to decide what feels right for you.

Payment

Payment for counselling services indicates acceptance of the practice’s fees and cancellation policy.

To support smooth administration, clients are asked to provide a valid credit or debit card, which may be securely stored through a third-party payment system.

Session fees are typically processed shortly after the completion of each counselling session using your nominated payment method, unless otherwise arranged.

Cr8 Counselling does not store or retain card details directly. Payment information is securely managed in accordance with industry security standards.

A receipt can be issued once payment has been processed.

Cancellation Policy

If you need to cancel or reschedule a session, please provide at least 24 hours’ notice so the time can be offered to another client.

Cancellations made with less than 24 hours’ notice, or missed appointments, may incur the full session fee.

Your appointment time is reserved especially for you. Consistent attendance supports the therapeutic process. However, if unexpected circumstances arise, please reach out and we can discuss this together.

Late Arrivals

If you arrive late, the session will still end at the scheduled time to respect other clients’ bookings. The full session fee will apply.

Referrals & Rebates

Cr8 Counselling is a private, self-funded counselling service.

A GP referral is not required, and Medicare rebates do not apply.

If you are unsure whether counselling is financially sustainable for you, this can be discussed during the free initial phone chat.

Fee Review

Fees are reviewed periodically. Any changes will be communicated in advance, and you will have the opportunity to discuss this before continuing.

Questions About Fees

You are always welcome to ask questions about fees or payment during the initial phone chat. My aim is to ensure clarity and avoid surprises, so you can focus on the counselling process itself.